MAMA Festivals Ltd has been working hard to ensure we offer an accessible and enjoyable experience for disabled customers and those with specific requirements. We’re working harder than ever to make adjustments and additions to the layout and operations in order to make it as accessible as possible. Please read all the below information before purchasing your ticket(s). We have a dedicated Ticketmaster Accessible Ticketing Team if you wish to book over the telephone as opposed to online. You can contact them on 0800 988 4440. Opening hours are: 9am - 6pm Mon - Fri. 10.30am - 3.30pm Sat.

We operate a 2 for 1 (free PA/carer ticket) policy for eligible guests. Please note we only offer a free carer/PA ticket to those over 12 who have purchased a ticket for themselves. Any accessibility customers under 12 years of age can go free but must be accompanied by a person over 18 who has purchased a full price ticket. The PA ticket is provided on the expectation that your PA is willing and able to assist you throughout your visit and would be available and able to help you in the event of an evacuation.

PA/Carer Ticket Accepted Supporting Documentation:

DLA/PIP - Front copy only

A verifiable Medical Professional's letter

The Nimbus Access Card

D/deaf or blind registration

How to Book 2 for 1 Tickets:

Please do not book a ticket for your PA/carer as this will not be refunded if you are approved for a free ticket.

Book the required number of ticket(s) (minus PA/carer).

Then apply for your PA/carer ticket and submit the supporting documentation required using our Access Requirements Application Form here.

You will then get confirmation of your free PA/carer ticket by return email.

Blue badge holders can apply for a parking space which is in close proximity to the main entrance. Applications for spaces are operated on a first-come, first-served basis due to such limited space.   To gain access to this parking area, you must register in advance via our access application form here. We will send all parking permits out in advance. You must display this permit in your car upon arrival – entry will not be granted without this. To check availability or any other query can be directed to accessibility@mamaco.com please include Citadel Festival in the subject line and your booking reference number if you have one.

All eligible accessibility customers will receive an accessibility wristband and free PA/carer ticket which will not be sent out in advance but will be made available for collection at the designated accessibility window at the box office by the main entrance.

CONTACT

Any queries? Don't hesitate to drop us a line at accessibility@mamaco.com

Please note this email is for queries relating to disability access only. Other queries/requests will not be responded to.